questions
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We hope that you find your products suitable however if unhappy with your purchase you may return items for a refund, exchange or gift card within thirty days of the initial purchase date in the original condition. It should be noted that customers are responsible for any additional shipping costs on returned or exchange products including printing shipping labels.
To start a return please contact us, with your receipt. -
All items are typically sent using Royal Mail, or DHL and dispatched within a maximum of two working days.
United Kingdom: complimentary
Europe: £25 (duties paid, we are unable to ship liquid perfume at this time)
rest of the world: £30 (duties paid, we are unable to ship liquid perfume at this time)
If you’d like a bespoke shipping option, please contact us to arrange.
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you are welcome to contact us with any product or service related questions seven days a week from 9:00am - 8:00pm all enquires are responded to promptly.
we warmly want to thank you for shopping independent.